Each year, a group of exceptional insurance professionals are selected to represent their states and then can compete to become the National Outstanding CSR of the Year. This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.
| STATE WINNER | STATE | COMPANY |
| Sarah Sutton, CIC, CISR | Arkansas | McGhee Insurance Agency |
| Karen Weddle | California | HUB International |
| Kirk Malcolm, CRIS | Colorado | PFS Insurance Group, LLC |
| Julie L. McCaffrey, CIC, CISR | Delaware | CBM Insurance Group, an Alera Company |
| Sherrin Hilliard, PLCS | Florida | Strategic Insurance Services |
| Amanda E. Retherford | Illinois | Heneghan, White, Cutting & Roentz |
| Hannah Agresti | Indiana | Ashlin Hadden Insurance |
| Katy Cavin, CISR, API | Louisiana | HUB International |
| Jonelle Sherburne | Maine | Cross Insurance Agency |
| Danielle Webber, CISR Elite | Maryland | Maury, Donnelly & Parr |
| Amber Bowie | Massachusetts | Cross Insurance Agency |
| Megan Klaphake | Minnesota | Ross Nesbit Agency/Kensington Insurance |
| Rachel Rumker, AIC, AIC-M | Missouri | Ollis/Akers/Arney Insurance Agency |
| Kimberly Hongsermeier, CISR Elite | Nebraska | Adams Insurance Advisors |
| Kalea Hall, CISR | Nevada | Leavitt Insurance Agency |
| Diana Hobbs, ARM | New Mexico | Kysar Millennium Leavitt Insurance Agency |
| Nicole Eggert, ACSR | New York | Mackoul Risk Solutions |
| Dorian Harmon, CPRM, CISR | Ohio | Knight Insurance |
| Chris Orr, CSRM, CPCU | Oklahoma | BancFirst Insurance Services |
| Kayla Morton | Oregon | HUB International/Hanson Insurance Group |
| Wanda J. Binder, CISR | Pennsylvania | Brosky Insurance Agency, Inc. |
| Maria C. Alejandro Estrella, CISR | Puerto Rico | Riskone Solutions of Puerto Rico |
| Katherine Watford, CISR | South Carolina | Sumter Insurance Group, Inc. |
| Rebecca DeSersa | South Dakota | Han, Inc. dba Nelson Insurance Agency |
| Sonnie Tremble, CIC, CRM, CISR, ERIS | Texas | The Insurance Man & Associates |
| Tristen Privette | Virginia | Commonwealth Insurance |
| Christi Lea May, CISR Elite | West Virginia | Insurance Centers, Inc. |
| Lindsey Henry, CIC | Wisconsin | M3 Insurance Solutions, Inc. |
| Valerie Roybal, CISR Elite | Wyoming | USI Insurance Services, LLC |
To be eligible for the top state honor, the 2024 candidates submitted an essay on the following topic:
“In today’s volatile economy, both property and auto markets are in turmoil, with soaring rates and inflation impacting insurance agencies and their customers. CSRs face unexpected challenges from global events, economic shifts, and emerging risks. Explore how resilience and adaptability are crucial for CSRs to navigate these challenges, maintain customer satisfaction, and share real-life examples of success in meeting evolving customer needs amidst adversity. In your essay, discuss how the dual pressures of economic instability and customer expectations shape the role of CSRs, and discuss the innovative approaches and best practices employed to mitigate challenges and foster enduring customer relationships.”
Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community.
