The Pulse of Customer Service

August 8, 2019
The Research Academy
Podcast Archive

Account Manager, CISR, CSR, Customer Service, Publications, Surveys, The Research Academy

This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.

3,098

From Crisis to Opportunity: Reshaping the Future of Insurance through Talent Initiatives

“What keeps you up at night?” This question has become standard for insurance executives across the industry, on conference stages and in boardrooms. Talent consistently

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Bills Extending COVID-19 Protections to Teachers

In the early days of the COVID-19 pandemic we shared information on categories of workers that were being offered direct workers’ compensation coverage for illness

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